We believe in fair and transparent policies. This Refund Policy explains when refunds may apply for services purchased through euderlo.
Refunds are considered based on the type of service purchased, payment status, and eligibility under the conditions below.
Refund requests may be reviewed for duplicate payments, technical payment errors, approved cancellations, or services not delivered as promised.
Completed sessions, used subscriptions, promotional offers, or dissatisfaction without a valid service issue may not qualify for refunds.
Contact our support team with payment details, account information, and reason for refund. Requests should be submitted promptly.
Each request is reviewed individually to ensure fairness for both students and tutors. Additional information may be requested if needed.
Approved refunds are usually processed within 5 to 10 business days depending on the payment method or banking provider.
If a booking is cancelled within the allowed time window, partial or full refunds may apply according to the cancellation rules.
Subscription fees may be non-refundable once benefits have started, unless required by law or explicitly stated otherwise.
If you were charged incorrectly or more than once, please contact support immediately for correction and review.
We may update this Refund Policy from time to time. Revised terms become effective when posted on this page.
Repeated misuse of refund requests, false claims, or abusive behavior may result in account restrictions or denial of requests.
For refund assistance, please contact us through our official support channels and we’ll guide you through the process.